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Network Rail tells staff to stop saying passenger in bid to 'speak customer's language’

Network Rail tells staff to stop saying passenger in bid to 'speak customer's language’

Switching ‘passenger’ to ‘you’ makes for more conversational communication, Network Rail says

PROČITAJ VIŠE... https://www.independent.co.uk/travel/news-and-advice/network-rail-passengers-communication-guidance-b2691031.html

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